Block Bikes wants you to be completely satisfied with your purchase! When you receive your order, please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it in new and unused condition and in the original box, within 30 days of receipt for replacement or refund, less the original postage and handling. If you choose to exchange item(s) you must pay shipping and handling.
No Returns will be accepted for:
- Installed Items.
- Custom Parts.
- Scratch and Dent Items.
- Special Orders.
All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges or in-store credits. All returns must be packaged carefully and shipped via insured US Mail or Standard Service with freight prepaid.
DO NOT SEND RETURNS BACK TO US C.O.D.
It is our goal to process all returns within 24 hours or 1 business day upon receipt.
Billing Adjustments for Returns/Exchanges/Backorders
Please be aware that a billing adjustment (+/-) may be applied to your order in the event that you are returning an item or canceling a backorder that qualified your original order for a promotion/discount.
If after the return/cancellation, your order no longer qualifies for the promotion/discount – Block Bikes has the right to make the necessary billing adjustments.
If you receive parts that were damaged in shipping, please contact Block Bikes at (661)729-2800 or email firstname.lastname@example.org. Don't forget to save your original packaging!
Shortages and Mis-Ships
If we have made a mistake on your order, we will work with you to best resolve any problems created. Please notify us regarding any mistakes with your order! We want to hear about problems ASAP in order to serve you better.
We will pay for all shipping charges (Ground) for Mis-Ships by reimbursing you for actual shipping charges.
We issue credits for accepted claims. If you paid with a credit card, your refund will be issued against that same card.
All other methods will be refunded by a company check mailed to your billing address within 2 business days after we've been assured of proper credit for your check.